The iQCX Programmer is responsible for overseeing and developing application functions for a growing technology company focused on the travel industry. This includes providing technical assistance to colleagues and customers upon request, courteously and promptly resolving customer questions and problems, documenting all related incident records, effectively communicating with Management and colleagues to achieve customer and Cornerstone objectives. You will be held accountable for the quality and responsiveness toward achieving high performance SLAs, managing and completion of strategic customer projects, incident management efficiency and overall customer satisfaction resolving service requests.
The primary internal goal of the iQCX Programmer is to maintain and pursue standards and systems that can be replicated to increase efficiencies and profitability, while maintaining flexibility to provide solutions for customers’ unique processing needs.
Externally, the iQCX Programmer has an inherent responsibility to the quality and integrity in solutions we provide for end results that meet or exceed customer expectations of our contracted services and applications.
Qualified candidates must have a strong understanding of GDS functionality, travel industry technical and operations knowledge, customer service principles, and excellent customer communication skills. Furthermore, travel industry “Best Practices” knowledge is desired along with proven aptitude and experience with travel industry-based technology.
The ideal candidate will have a minimum of three (3+) years working experience in client/project management, demonstrated travel industry experience or relevant management experience.
Duties & Responsibilities:
- Ability to recognize Business Process requirements
- Implementation of ResRules from requirements
- Consult with Project Managers to interpret needs and recommend solutions to simple tasks
- Work together with other iQCX Programmers to resolve complex tasks
- Product Technical Reviews / Subject Matter Experts for requirements
- Process and Product Documentation for the implementations that are assigned
- Completes research and resolves documentation errors or discrepancies
- Resource planning, testing and execution of ResRules assignments
- Business Analysis for complex customers
- Provide Quality Assurance testing for all projects
- Administrative responsibilities, as assigned
Knowledge, Skills & Abilities:
- Three (3) years ResRules development experience
- Five (5) years travel operations industry experience
- Experience in one GDS’s, formats and processing proficiency
- Travel technology integration experience (on-line booking tools, back office, etc.)
- Ability to grasp changing technology, and new applications
- Highly motivated and able to work independently
- Strict attention to detail/detail oriented
- Ability to manage multiple projects concurrently
- Proficiency with desktop applications
- Strong written & verbal communication skills
- Effective organizational and decision-making skills
- Proven problem solving and research skills
- Ability to work independently and accept accountability for actions
- Ability to exercise good judgment and meet deadlines
- Team player
Credentials & Experience:
- Three (3) years Corporate Travel related experience or
- Equivalent combination of education and experience
- Technology experience with at least one GDS
- CIS ResRules Education Graduate (Certified)